EcoPrintly Q&A – Frequently Asked Questions 💬 How do I personalize my order? Personalization happens on the product page! 1️⃣ Click “Personalize Your Order” to open the editor. 2️⃣ Choose your preferred size and color in the editor. 3️⃣In the editor, personalize your text and upload your design: – Type your name, message, or clinic title in the text box. – Adjust the font, text color, and size as you like. – Upload your own design or image. – Position both the text and image exactly where you want them. – After completing your design, click outside the design area to reveal the Preview button and check your design. 4️⃣ Click “Continue to Cart” to save your personalization and proceed to checkout. ❗ If you don’t update the text or upload a design, only the original main design will be printed. 💬 What happens if I don’t enter custom text? No problem! The product will be made with just the main design. Custom text will not appear unless you update it before checkout. 💬 Are your products printed or embroidered? Both! It depends on the product: -Tote bags and T-shirts are usually printed -Dad caps and crewnecks are often embroidered Check each product page for details. 💬 Can I cancel or change my order? We start production right away, so we don’t offer cancellations or changes once the order is placed. Please double-check your personalization before checkout. 💬 Do you ship internationally? Currently, we ship to Canada and the United States. We’re working on expanding our shipping options in the future! 💬 How long does shipping take? Production Time Each product is made to order. Typical production times: -Cards: 1–3 business days -Apparel (T-shirts, hoodies, etc.): 2–6 business days -Mugs, Prints, Phone Cases, and more: 1–4 business days Shipping Time (after production) -Canada & U.S. Standard: 2–4 business days -Express options may be available at checkout You’ll see an estimated delivery date at checkout, which includes both production and shipping times. Actual delivery may vary based on location, carrier, or season. 💬 Do you accept returns? Because all EcoPrintly items are made to order and often personalized, we do not accept returns or exchanges for buyer’s remorse, incorrect sizes, or custom text errors entered at checkout. However, if your order arrives damaged, contains a production defect, or you receive the wrong item, please contact us within 14 days of delivery. We’ll gladly review the issue and offer a replacement or refund if eligible. Need help? Email us at info@ecoprintly.com with your order number and a photo of the issue. We’re happy to help make it right! 💬 Who are these products for? Our designs are perfect for: -Dental students -RDHs, CDAs, DDSs -Clinic staff & future professionals -Anyone who loves celebrating their dental journey! Find quick answers to the most common questions about personalization, shipping, and more.
Ecoprintly collection 🧢 Crown Collection Top off your look with caps that tell your story. Personalize with your name or message and wear your passion wherever life takes you. 👕 SmileWear Printed or embroidered tees that celebrate the power of a smile. Personalize your style and wear it with pride. 👜 Everyday Essentials Collection Your daily favorites, made personal. From mugs to bottles and totes, add your name, design, or message and make every moment uniquely yours.