EcoPrintly Q&A – Frequently Asked Questions Find quick answers to the most common questions about personalization, shipping, and more. Your dental journey matters and we’re here to make it smooth, custom, and joyful. 💬 How do I personalize my order? Personalization happens on the product page! 1.Click the product 2.Find the “Personalize Your Text” box 3.Type your name, title, or message 4.See your preview update instantly! If no text is added, only the main design will be printed or embroidered. 💬 What happens if I don’t enter custom text? No problem! The product will be made with just the main design. Custom text will not appear unless you update it before checkout. 💬 Are your products printed or embroidered? Both! It depends on the product: -Tote bags and T-shirts are usually printed -Dad caps and crewnecks are often embroidered Check each product page for details. 💬 Can I cancel or change my order? We start production right away, so we don’t offer cancellations or changes once the order is placed. Please double-check your personalization before checkout. 💬 Do you ship internationally? Currently, we ship to Canada and the United States. We’re working on expanding our shipping options in the future! 💬 How long does shipping take? Production Time Each product is made to order. Typical production times: -Cards: 1–3 business days -Apparel (T-shirts, hoodies, etc.): 2–6 business days -Mugs, Prints, Phone Cases, and more: 1–4 business days Shipping Time (after production) -Canada & U.S. Standard: 2–4 business days -Express options may be available at checkout You’ll see an estimated delivery date at checkout, which includes both production and shipping times. Actual delivery may vary based on location, carrier, or season. 💬 Do you accept returns? Because all EcoPrintly items are made to order and often personalized, we do not accept returns or exchanges for buyer’s remorse, incorrect sizes, or custom text errors entered at checkout. However, if your order arrives damaged, contains a production defect, or you receive the wrong item, please contact us within 14 days of delivery. We’ll gladly review the issue and offer a replacement or refund if eligible. Need help? Email us at info@ecoprintly.com with your order number and a photo of the issue. We’re happy to help make it right! 💬 Who are these products for? Our designs are perfect for: -Dental students -RDHs, CDAs, DDSs -Clinic staff & future professionals -Anyone who loves celebrating their dental journey!