Refund policy

At EcoPrintly, every product is made to order - printed on demand with your chosen design or personalized text. Because of this, we do not accept returns or exchanges unless there is a problem with your order.

🛠️ If Something’s Wrong With Your Order

We’re happy to offer a free replacement or full refund if:

-Your item arrives damaged, misprinted, or defective

-You receive the wrong product

-Your order is lost in transit or never delivered

📩 To report an issue:

-Contact us at info@ecoprintly.com within 7 days of delivery

-Include your order number and clear photos of the problem

-We’ll review and resolve it — at no extra cost to you

❌ What We Can’t Refund or Replace

We’re unable to offer refunds or replacements for:

-Incorrect size, color, or item you selected

-Typos or mistakes in the personalized text you entered

-Changed your mind after the product is made

-Delays caused by postal services or customs issues

✅ Order Cancellations

Orders are processed quickly after purchase. Once production begins, cancellations or changes are not possible, so please review your details carefully before checking out.

Thank you for choosing EcoPrintly - where your ideas come to life with care.
Need help? Reach out anytime at info@ecoprintly.com